I can't access my account?
Here are some steps
1) Please power down your device, then turn back on
2) Please check that you are using the correct login details?
Is it fixed?
3) Refresh your browser
Is it fixed?
4) Clear your browser cache (note: this does not delete your history or saved passwords)
Google Chrome
Safari
Edge
Firefox
Is it fixed?
5) Try using a different browser
Is it fixed?
6) Please email us pd@thesonickitchen.com.au
Provide a screen shot of what you see, along with your device name and operating system
I received a notifcation saying the course has been updated?
All of your coursework history is saved, however you may need to try the following.
Clear your browser cache (note: this does not delete your history or saved passwords)
I can't see the course page?
1) Clear your browser cache (note: this does not delete your history or saved passwords)
Is it fixed?
2) Try using a different browser
Provide a screen shot of what you see, along with your device name and operating system
My video won't play?
1) Log out, then log back into your account and go to the course player
Is it fixed?
2) Refresh your browser
Is it fixed?
3) Clear your browser cache (note: this does not delete your history or saved passwords)
3) Clear your browser cache (note: this does not delete your history or saved passwords)
Provide a screen shot of what you see, along with your device name and operating system
I can't hear any audio?
1) Check your device audio, is it up?
Is it fixed?
2) In the course, click on the video player's speaker icon
Is the icon on mute? if unmuted, is the slider up?
Is it fixed?
3) Please email us pd@thesonickitchen.com.au
Provide a screen shot of what you see, along with your device name and operating system
My video is frequently buffering?
Your network signal may be weak.
Please move to a position where the signal is stronger, or select another network.
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Collaboration
If you are the only person In your centre doing this course?
You can approach your centre manager and/or the room leader to seek support.
The centre manager or fellow teacher could:
- Share their perspectives on how to apply the new idea
- Support you in the planning (i.e do you apply it to an interaction you have already planned? or make a new one?)
- Help you determine the best time to apply it in your usual program
If you have other colleagues doing this course?
You can work with your colleagues online (using the learning platform chat, or video conferencing) or in-person
Your colleagues could:
- Share their perspectives on how to apply the new idea
- Support you in the planning (i.e do you apply it to an interaction you have already planned? or make a new one?)
- Help you determine the best time to apply it in your usual program